Throughout every event, your role is to create a space where people feel welcomed, celebrated and able to encounter Jesus. Events often carry extra energy and expectation, and our preparation shapes the atmosphere.

Here’s what a typical event day looks like:

Pre-Event Preparation

Prior to the event, preparation may include:

• Confirming catering numbers

• Coordinating food trucks or suppliers

• Organising decorations and styling

• Printing signage or menus
  Arranging extras such as face painting or animal farms

• Collecting supplies or running last-minute errands

Clear communication and early preparation reduce stress on the day.

Arrival & Setup

Arrival time will vary depending on the event, but the goal is always the same — be early and prepared.

Setup may include:

• Arranging tables and seating

• Setting up food service areas

• Styling and decorating event spaces

• Organising serving stations

• Checking power access for food trucks or equipment

• Preparing food presentation areas

• Briefing volunteers on roles and timing

We prepare with excellence because atmosphere matters.

Team Briefing

Before guests arrive:

• Review the event run sheet

• Clarify roles and responsibilities

• Pray togethe

• Highlight key moments in the event

• Discuss any special guests or considerations

Unity before service creates confidence during service.

During the Event

Once guests arrive, the focus shifts to hospitality and flow.

You may be:

• Serving food or drinks

• Managing catering timing
  Supporting food trucks or vendors

• Refilling serving stations

• Monitoring cleanliness

• Engaging with guests

• Adjusting layout as needed

Stay attentive, flexible and positive. Events often require quick thinking and calm problem-solving.

Mid-Event Adjustments

Be prepared to:

• Restock items

• Respond to increased demand

• Assist with special requests

• Adjust setup if weather or attendance shifts

• Handle unexpected needs

Flexibility is key. Keep communication clear and supportive.

Post-Event Pack Down

Once the event concludes:

• Clear tables and serving areas

• Pack away decorations and signage

• Ensure leftover food is stored or disposed of safely

• Clean all preparation and serving spaces

• Return borrowed equipment

• Load vehicles if required

• Leave the space clean, tidy and reset

We finish strong.

The Win

• Guests feel honoured and welcomed.

• The event runs smoothly and joyfully.

• The space supports connection, celebration and encounter.

Events are more than logistics. They are moments where memories are formed and lives can be impacted.

When we serve with excellence, flexibility and heart, we help create moments that matter.

Throughout every event, your role is to create a space where people feel welcomed, celebrated and able to encounter Jesus. Events often carry extra energy and expectation, and your preparation helps shape the experience.

1. Warm & Hospitable

Friendly and welcoming presence
Comfortable engaging with guests
Creates a positive and relaxed atmosphere
Understands that hospitality builds belonging

Events are often someone’s first impression of our church culture.

2. Flexible & Adaptable

Comfortable with changing plans
Able to respond calmly to last-minute adjustments
Willing to jump in wherever needed
Open to serving in different roles depending on the event

Events can be dynamic. Flexibility is strength.

3. Organised & Detail-Oriented

Pays attention to presentation and setup
Understands event run sheets and timelines
Ensures food is displayed well and safely
Follows through on tasks without reminders

The small details create memorable experiences.

4. Team-Oriented

Communicates clearly with leaders and team members
Supports vendors and external suppliers respectfully
Works collaboratively under time pressure
Encourages and helps new volunteers

We succeed together.

5. Reliable & Responsible

Arrives on time for event setup
Completes assigned tasks thoroughly
Sees pack down through to completion
Follows food safety and safety procedures

Finishing strong matters just as much as starting well.

6. Calm Under Pressure

Maintains a positive attitude during busy periods
Keeps service smooth even when unexpected things arise
Does not allow stress to affect hospitality

Guests may remember the atmosphere more than the food.

The Win

• Guests feel welcomed and valued.

• Events feel organised, joyful and well prepared.

• The environment supports connection and encounter.

When we serve with excellence, events become moments that people remember for years to come.

Welcome Home Lunch

Catering Guidelines - READ HERE

1. What time do I need to arrive?

Arrival time will vary depending on the event.

You will be notified in advance of your call time, which is usually well before guests arrive to allow for setup, food preparation and team briefing.

Being on time ensures the event starts calmly and runs smoothly.

2. Do I serve every Sunday?

No. The Events Catering Team serves at special events such as:

Welcome Home Lunches
Easter and Christmas services
Momentum Summit and conferences
Mother’s Day and Father’s Day celebrations
Team events and parties
Baptisms

Serving is event-based rather than weekly.

3. Will I be responsible for handling money?

Some events may involve payments, ticketing or float handling.

If you are assigned to a role involving money, you will receive clear instruction on the process and never be left unsure. Integrity and accuracy are important, and support will always be available.

4. Do I need catering or hospitality experience?

Not necessarily.

A willing heart, flexibility and a servant attitude are most important. You will learn by serving alongside experienced team members.

5. What if the event plan changes last minute?

That can happen.

Events often require flexibility. Stay calm, communicate clearly and follow the direction of the team leader. A positive attitude makes all the difference.

6. What if I can’t serve at an event I’ve committed to?

Please let the team leader know as early as possible so we can organise cover.

Clear communication helps the whole team prepare well.

7. What are my food safety responsibilities?

You are expected to:

• Follow hygiene standards

• Wash hands regularly

• Store food properly

• Monitor temperatures where required

• Keep preparation and serving areas clean

Food safety protects everyone.

8. What happens after the event?

We finish strong.

This may include:

• Clearing tables

• Packing decorations and signage

• Cleaning preparation areas

• Storing or disposing of leftover food correctly

• Returning borrowed equipment

• Leaving the venue clean and reset

Pack down is part of serving.

9. What if I feel overwhelmed during an event?

That’s normal, especially during large events.

Stay calm, communicate with your team leader and remember you are not serving alone. We work as a team and support one another.

10. Why does this team matter?

Events create memories. They build belonging. They often open doors for connection and conversation.

When we serve with excellence, warmth and flexibility, we help create moments that people remember long after the event is over.