FRESH START TEAM &

DESCISION SPOTTERS

Welcome to the Team!

A message from our Pastor - Alex Tan

OUR VISION

MORE PEOPLE BECOMING MORE LIKE JESUS

Jesus' last words are our first priority.

18 Then Jesus came to them and said, “All authority in heaven and on earth has been given to me. 19 Therefore go and make disciples of all nations, baptising them in the name of the Father and of the Son and of the Holy Spirit, 20 and teaching them to obey everything I have commanded you. And surely I am with you always, to the very end of the age.”

(Matthew 28:18-20 | The Great Commission)

As a church, we exist to see souls saved and disciples made. We exist to see more people becoming more like Jesus.

This statement speaks of multiplication and discipleship; it is a mission to expand our community, not just in numbers, but in the depth of our faith. We're committed to reaching more of the coast and extending the invitation to experience the transformative power of Jesus' teachings. Simultaneously, we're focused on deepening our understanding and embodiment of those teachings and fostering a community of disciples who reflect the love and grace of Jesus.

This is where you come in! How can you embody “more people becoming more like Jesus” this year?

Our values are who we are. They are not just what we do, but they are part of our DNA. 
If the vision is the roof, the values are the pillars to support it and keep it strong.
Our values propel us toward our vision and guide all that we do.
This is the language we want to hear in every team rally, team meeting and team chat.

1 - JESUS IS OUR MESSAGE 

  • We believe Jesus is God’s answer for the world.

  • We’re Jesus people and live to represent Him.

  • We believe one encounter with Jesus changes everything.

2 - PEOPLE ARE OUR HEART 

  • We value people because God values people.

  • We choose to encourage, honour and love one another.

  • We are authentic, family focussed and make real connections.

  • We’re here to see people saved and make disciples.

  • We believe everyone can do something to reach others.

3 - SERVANTHOOD IS OUR ATTITUDE

  • We love serving the Lord together.

  • We are contributors, not consumers.

  • We choose to go the extra mile.

  • We serve generously with our time, talent and treasure.

OUR VALUES

Meet your Team Leader

Hi there! If we haven’t met yet, my name is Ps Sharon and I have the honour of leading our FRESH START team here at hm.

First of all, you have been hand-picked. Jesus said, “Follow Me and I will make you to become fishers of men” (Matthew 4:19). This ministry is significant, sensitive and strategic. You were chosen because of your love for God, your love for people, and your growing maturity in Christ. What we do is sacred. We stand in moments where eternity shifts.

Fresh Start is the ministry - supporting and guiding those new to the faith as well as those returning.  Salvation Spotters is the critical 'front end' to the whole Fresh Start process. Being a Salvation Spotter is not just about observing a response, it is about partnering with the Holy Spirit in the most important decision someone will ever make. We pray. We watch. We spot. We gently guide. We help people take their very next step with Jesus. Every Sunday we position ourselves as watchmen, prepared, prayed up, united in spirit and clear in mission: to see people saved and to help them feel safe, seen, and supported.

As a team, we meet before service so we are aligned and ready. We come with prepared hearts because what’s inside us overflows into ministry. During the salvation call, we move quietly, pray intentionally, and remain attentive. After the prayer, we approach with sensitivity, we listen deeply, build trust, and make the moment about them. We don’t preach. We don’t tell our story. We create space for theirs.

You’ll see below practical steps about using the Fresh Start book, completing the response card, and helping each person connect into a next steps of joining our weekly Fresh Start group meetings each Sunday at 7:25am . These details matter because follow-up matters. Souls matter.

I am here for you, to support you, equip you, and pray with you as we serve together. I cannot wait to stand alongside you as we look, pray, spot, guide, and bring people to Jesus.

Ps Sharon Tan

How we serve & serve well

  • Dress Code:

    We come to our Sunday services dressed modestly and to honour God. 

    Practically, that means wearing your hm.church lanyard while serving, bottoms that reach your knees, and no low-cut necklines that may show cleavage. Crop tops are not acceptable. Nothing that’s too tight, short, or revealing. 

    Clothing with prints and patterns are acceptable, unless they have language or images that may be offensive or inappropriate.

    We respect everyone’s styles and personalities, however, please dress to ‘blend in’, rather than to ‘stand out’ - we want our congregation’s focus to be on Jesus!

    If unsure, please feel free to ask our leaders at any time.

    Blue Card:

    All volunteers at hm.church are required to have a blue card issued by the Government. This is free and easily accessible. Once you have applied for a blue card, please provide your name, date of birth, card number and expiry date to Darren. If you don’t yet have a Blue Card go here for more info.

  • Punctuality:

    Your reliability sets the tone for the team. Please arrive on time and stay until it is complete. If you are unable to attend or will be late, let the leader know as early as possible.

    Communication:

    We use Facebook Messenger & SMS for Sunday updates and team communications. We believe in honouring each other's time and effort so expect responses to communications.

    Resources:

    You are responsible for getting a Fresh Start book and check that it contains a black and white card.

Next Steps

  • Our onboarding process is designed to set you up for confidence and clarity as you step into one of the most significant moments in our Sunday services.

    To get started, please review the following resources:

    Key Salvation Moments

    Helpful Hints for Ministry Conversations

    From there, onboarding takes place over your first two times serving on the Salvation Spotters team.

    You will serve alongside experienced Spotters, watching and learning:

    • Pre-service rally positioning and preparation

    • Assigned area positioning during the salvation call

    • How to move quietly and prayerfully during response moments

    • How to approach sensitively after the salvation prayer

    • How to use the Fresh Start book

    • Completing and handing in response cards correctly

    You’ll have the opportunity to observe, ask questions, and gradually step into conversations with hands-on support.

    You are considered fully onboarded when:

    • You are confident during salvation call moments

    • You can approach and support someone independently and sensitively

    • You understand how to use the Fresh Start resource clearly

    • You can complete response cards accurately

    • You are able to guide and support a new Spotter in the role

    This ministry is significant, sensitive, and strategic and we want you to feel equipped, prepared, and confident as you serve.

  • We have a high feedback culture, and a culture of leading up. What this means is that communication is always two-way, we welcome any and all questions you may have, and encourage you to bring any issues, concerns, interests and more to our leaders.

    Our leaders are equipped to answer your questions to the best of our ability, and will always be ready to support you.

    Mentoring Training Pattern 

    This simple step-by-step pattern helps guide mentoring and discipleship. It moves from modeling to equipping, releasing, and multiplying. 

    1. I do — You watch — We talk (Modeling: I show, you observe, then we reflect) 

    2. I do — You help — We talk (Participation: You join in, then we reflect) 

    3. You do — I help — We talk (Practice: You take the lead, I support, then we reflect) 

    4. You do — I watch — We talk (Release: You lead, I observe, then we reflect) 

    5. You do — Someone else watches You talk (Multiplication: You mentor the next person) 

    This pattern can be used in marriage mentoring, discipleship, or leadership training to help others grow step by step.

  • Welcome to the team! We’re so excited to serve alongside you, grow with you, and get to know you better.

    Our first step is simple, we want to understand you. We’ll learn about your skillsets, strengths, and availability, and then place you in a lane where you can thrive and make the greatest impact.

    There’s always room to grow. If there’s an area you’d love to develop or a new skill you’re interested in learning, don’t hesitate to reach out. We’re here to equip you and help you step into all that God has for you.

    We’re so glad you’re part of the team.

More Info

  • YOU HAVE BEEN HAND-PICKED

    Jesus chose His disciples and said “I will MAKE you to BECOME fishers of men.” Matt4;19

    This ministry is significant, sensitive and strategic.

    You were chosen because of your love for God, love for people, and growing maturity in Christ.

    1. PRE-SERVICE RALLY – 7:30 am As F/S group will be happening 7;30-8,15 am 

    • All Spotters meet at 8 am. Or if coming to the 10.30 am service, meet @ 10 am

    • Purpose: Be prepared, clear, ready, united, same mission, same spirit.

    ·

    2. YOUR ROLE

    • Salvation- Spotter- you spot those responding to salvation or returning to faith.

    • Pray, watchman, support, and help them take their next step with Jesus.

    • Fresh Breath! Especially if you ate garlic the night before, gargle mouth sprays

    ·

    3. COME PRAYED UP

    • Prepare your heart before arriving.

    • What’s inside you will overflow into ministry.

    4. DURING THE SALVATION CALL

    • When heads bow: move quietly to your assigned area.

    • Stand as a watchman.

    • Pray silently: “Holy Spirit, move in hearts.”

    • Watch, pray, spot — no distractions.

    • If they go to the altar, let them, but keep an eye on them.

    5. APPROACH Sensitively AFTER Salvation Prayer

    • Gently sit beside them once they finish being prayed for.

    • Ask questions; listen deeply.

    • Do NOT preach.

    • Do NOT tell your story. Redirect if needed: “Right now, this is all about you.”

    ·

    6. WHAT TO SAY and HOW to say…

    • Please introduce yourself, repeat their name to get their name! Build rapport, safety, and trust.

    MATCH AND MIRROR!!!

    • If high energy → match it.

    • If quiet/emotional → soften your tone.

    • “I’m part of the team HERE & i noticed your hand went up this morning.”

    • “I’m here to support you as you take your next step.”

    7. USING THE FRESH START BOOK

    • Open to the prayer on page 8.

    • Ask: “Did you understand the prayer today?”

    • If no or maybe: let them read the prayer aloud.

    • Ask: “Can I pray for you?”

    • Pray short, personal, Spirit-led, using their name. 

    ·

    8. Give FRESH START Book

    OPEN F/S book, this is for you to read alongside your Bible..

    • God’s Word = spiritual charging

    • This book helps build faith daily

    Introduce the group slowly: “We have a Fresh Start group-designed especially for those new or returning to faith in JESUS. (where friendships are formed and faith is established.)” You will be sent more details about F/s group…

    9. THE CARD

    After the ministry is complete:

    • Ask them to fill it out OR offer to fill it for them.

    • Ask Any Questions??

    • After they leave, add:

    #Your name

    #Their gender

    #Approximate age

    #Helpful notes

    Give cards ONLY to: Grahame or Sharon. Not in the box

  • Sunday Salvation SPOTTERS

    1. Just before the end of the service when the altar call for Salvation is given, slip out of your seat discreetly and position yourself at the back or side of the room. Be observant, prayerful and watch those who respond to Salvation calls.

    2. At the end of service approach & introduce yourself to an individual who responded. Have a Fresh Start Book and black & white Connect Card on you and say something like - Example: “Hi exchange NAMES! I'm part of the team and noticed you responded to the prayer at the end. How was that experience for you? (Fully LISTEN!) To help you in your faith walk - I’d love to give you a FRESH START Book - it’s a simple guide to help you in your faith journey.”

    3. Find a quiet spot. Sit down - Connect: Stay Focused on Their Response. Assure them they’re not alone and that we as a church family are here to walk with them.

    4. Walk them through the “Fresh Start” book, showing them how to use it - daily Bible reading. Eg- Say something like- “This is such a powerful moment. By responding today, you’ve opened your heart to Jesus, and that’s the first step in your journey. This book and Fresh Start group will help you learn more about Jesus, and how much He loves you. Can I pray with you?

    5. Pray confidently asking God to be near as they begin a fresh start with Jesus. SMILE and NOD. This can be very overwhelming!

    6. Because we want to support and strengthen them in their faith, ask for their details and write in the BLACK Card. Give them white card – explain more resources available on WHITE card on QRCode.

    7. Invite them to return next Sunday and come early, 8;30am to be part of FRESH START group- a place where they will be supported and spiritually grow.

    8. Ask if they have any questions? Be sensitive, they just might want to slip out of the room, or you could introduce them to others of similar age or offer to have a coffee with them. Your gentle presence could make all the difference in someone’s life!

    9. Take a photo of black card and forward it to the Fresh Start coordinator, then hand the card to Ps Sharon & Graham

    Your role is vital in helping new believers feel seen, supported, and encouraged as they begin their faith journey. Every interaction is an opportunity to reflect the love of Jesus and build His Church and see ‘More People Become More Like Jesus’

    "Therefore encourage one another and build each other up, just as in fact you are doing."

    1 Thessalonians 5:11

  • Throughout the service, your role is to prayerfully watch, gently guide, and help people take their next step with Jesus during salvation moments.

    1. Spiritually Prepared

    • Arrives prayed up and spiritually focused

    • Sensitive to the Holy Spirit

    • Carries faith and expectation that lives will change

    • Ministers from overflow, not emptiness

    2. Prayerful & Attentive

    • Focused during the salvation call

    • Moves quietly and respectfully into position

    • Watches and prays without distraction

    • Remains alert to those responding

    3. Gentle & Approachable

    • Calm, warm presence

    • Able to introduce themselves confidently

    • Builds safety and trust quickly

    • Makes people feel supported, not overwhelmed

    4. Emotionally Aware

    • Reads the moment well

    • Matches tone and energy appropriately

    • Listens deeply without interrupting

    • Knows when to soften, when to celebrate

    5. Clear & Simple Communicator

    • Asks thoughtful, non-preachy questions

    • Avoids telling their own story

    • Prays short, personal, Spirit-led prayers

    • Explains the Fresh Start resource clearly

    6. Detail-Oriented & Responsible

    • Completes response cards accurately

    • Adds helpful notes for follow-up

    • Hands cards directly to the designated leader

    • Understands that follow-up matters deeply

    The Win

    ✔ People feel safe in a vulnerable moment.
    ✔ New believers feel supported and not alone.
    ✔ Every person is guided clearly into their next step with Jesus.

    You stand in one of the most sacred moments of our service and that responsibility carries eternal significance.

  • 1. What time do I need to arrive?

    Please arrive in time for the 7:30am churchwide rally.

    All Salvation Spotters meet at:

    • 8:00am (for first service)

    • 10:00am (if serving second service only)

    Arriving prepared and on time ensures we are united, focused, and spiritually ready.

    2. What should I wear?

    Dress neat, modest, and comfortable.

    You will be sitting close to people during vulnerable moments, so aim to be approachable and presentable. Smart casual is perfect.

    (And yes — fresh breath matters 😊)

    3. What is the main goal of the Salvation Spotters team?

    Our win every Sunday is simple:

    ✔ People feel safe during a vulnerable moment.
    ✔ New believers feel supported and not alone.
    ✔ Every person is guided clearly into their next step with Jesus.

    We steward sacred, eternity-shifting moments.

    4. What do I do during the salvation call?

    When heads bow:

    • Move quietly to your assigned area

    • Stand prayerfully as a watchman

    • Pray silently and remain alert

    • Avoid distractions

    We watch. We pray. We spot.

    5. How do I approach someone after the prayer?

    Wait until they have finished being prayed for.

    Then:

    • Gently sit beside them

    • Introduce yourself and repeat their name

    • Keep your tone warm and calm

    • Listen more than you speak

    Do not preach.
    Do not share your story.

    Keep the moment centred on them.

    6. What if I don’t know what to say?

    Keep it simple:

    “I’m part of the team here and I noticed your hand went up this morning.”
    “I’m here to support you as you take your next step.”

    If unsure, ask gentle questions and listen. The Holy Spirit will guide you.

    7. How do I use the Fresh Start book?

    Open to the prayer on page 8.

    Ask:
    “Did you understand the prayer today?”

    If unsure, invite them to read it aloud.

    Offer to pray for them — keep it short, personal, and use their name.

    Explain briefly that the book helps them build faith daily alongside reading their Bible.

    8. What do I do with the response card?

    After the conversation:

    • Ask them to complete the card (or offer to help)

    • Ask if they have any questions

    • After they leave, add:

      • Your name

      • Their gender

      • Approximate age

      • Helpful notes

    Give cards only to Grahame or Sharon — not in the box.

    Follow-up matters deeply.

    9. What if I can’t serve one Sunday?

    Please let your team leader know as early as possible so we can organise cover.

    Clear communication honours the team.

    10. What if I feel nervous?

    That’s completely normal.

    This is a sacred moment — it’s okay to feel the weight of it. Remember, you are not doing this alone. The Holy Spirit is at work, and you serve alongside a unified team.

    Just stay prayerful, stay present, and trust that God will use you.

    11. Debriefs

    • Fresh Start debriefs after group meeting at 8:25am.

    • Salvation Spotters debrief after each service.

Rostering

Ezra Tan covers rosters in this video

Safety

Welcoming someone into a safe, peaceful environment is one of the most important ways we show care, especially for those who may be visiting church for the first time.

All volunteers should:

  • Know the emergency evacuation procedures

  • Know how to report incidents or hazards

  • Have their blue card linked to hm church

  • Follow Safe Ministry expectations. 

Safety also means managing crowd flow, keeping entrances/exits accessible, using respectful boundaries in interactions, and being alert to spills or hazards. Team members may assist in emergencies, so remaining calm, observant, and caring is vital.

Emergency Contacts:

Darren Lockwood: 0412 378 561

FEELS LIKE HOME