HOSPITALITY TEAM
Welcome to the Team!
A message from our Pastor - Alex Tan
OUR VISION
MORE PEOPLE BECOMING MORE LIKE JESUS
Jesus' last words are our first priority.
18 Then Jesus came to them and said, “All authority in heaven and on earth has been given to me. 19 Therefore go and make disciples of all nations, baptising them in the name of the Father and of the Son and of the Holy Spirit, 20 and teaching them to obey everything I have commanded you. And surely I am with you always, to the very end of the age.”
(Matthew 28:18-20 | The Great Commission)
As a church, we exist to see souls saved and disciples made. We exist to see more people becoming more like Jesus.
This statement speaks of multiplication and discipleship; it is a mission to expand our community, not just in numbers, but in the depth of our faith. We're committed to reaching more of the coast and extending the invitation to experience the transformative power of Jesus' teachings. Simultaneously, we're focused on deepening our understanding and embodiment of those teachings and fostering a community of disciples who reflect the love and grace of Jesus.
This is where you come in! How can you embody “more people becoming more like Jesus” this year?
Our values are who we are. They are not just what we do, but they are part of our DNA.
If the vision is the roof, the values are the pillars to support it and keep it strong.
Our values propel us toward our vision and guide all that we do.
This is the language we want to hear in every team rally, team meeting and team chat.
1 - JESUS IS OUR MESSAGE
We believe Jesus is God’s answer for the world.
We’re Jesus people and live to represent Him.
We believe one encounter with Jesus changes everything.
2 - PEOPLE ARE OUR HEART
We value people because God values people.
We choose to encourage, honour and love one another.
We are authentic, family focussed and make real connections.
We’re here to see people saved and make disciples.
We believe everyone can do something to reach others.
3 - SERVANTHOOD IS OUR ATTITUDE
We love serving the Lord together.
We are contributors, not consumers.
We choose to go the extra mile.
We serve generously with our time, talent and treasure.
OUR VALUES
Meet your Team Lead
Darren Lockwood

IMPORTANCE OF HOSPITALITY
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Embrace the Church Values with Authenticity
Uphold the principles and values of hm.church in all online activities.
Demonstrate love, respect, and inclusivity in your interactions.
Capture the genuine spirit of our church community.
Avoid misrepresentation or exaggeration.
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Respect Privacy
Obtain consent before posting images or information about individuals.
Protect the privacy of our church members and guests.
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Consistent & Responsive
Regularly contribute to our team chats with ideas.
Follow our content schedule and keep the community engaged.
Interact with our online community by responding to comments and messages promptly.
Encourage participation and conversation among followers.
How we serve & serve well
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Typical Week / Sunday Overview
Catering for HM.CHURCH happens at special services, team events, and church gatherings—not every Sunday.
Here’s a high-level look at what a typical catering week might include (on-the-job training will provide the specifics for each event).
Typical Flow:
Before the Event:
Menu planning and dietary considerations.
Ordering, purchasing, or preparing food
Home preparation if required, following hygiene guidelines.
Event Day:
Early arrival to set up catering areas.
Safe transport and food storage.
Serving efficiently to avoid long queues.
Clean-up and safe pack down.
After the Event:
Debrief with the team as needed.
Return or properly dispose of all equipment and food.
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Dress Code
Wear smart casual, practical, and hygienic clothing.
Closed-toe shoes are required for all food handling and serving.
Hair should be tied back or covered if working in food preparation areas.
Gloves will be provided where necessary.
hm.church lanyard or team identification must be worn when serving.
Blue Card Requirements
All catering team members must hold a current Blue Card, especially when serving at events where children are present.
Please provide:
Full Name
Date of Birth
Blue Card Number
Expiry Date
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Punctuality
Timeliness is crucial for catering success.
Please arrive early to set up and serve on schedule.
Communicate immediately if you are running late or cannot attend.
Communication & Channels
We use FB Messenger, Email, SMS & Elvanto (Church Hub) to:
Confirm rosters and catering assignments.
Share menus, timelines, and updates.
Provide support and answer questions.
Please stay engaged and respond to rostering and event updates in a timely manner.
Rostering
Ezra Tan covers rosters in this video
Safety
Why Safety is Part of Worship
In the Catering Team, safety and hygiene are not just practical—they are part of our worship.
When we serve food carefully and create safe, inclusive environments, we are honouring God and showing His love through our attention to detail and care for others.
Food safety protects health.
Dietary care shows we value each individual.
Serving safely demonstrates we take our responsibility seriously.
When we prioritise safety, we are creating a space where people can relax, connect, and encounter Jesus without unnecessary concern.
How to Report Concerns
If you notice:
Unsafe food preparation or handling.
Potential cross-contamination (especially with allergies, gluten, or vegan options).
Unsafe kitchen or serving environments.
General health, safety, or injury concerns.
Please:
Notify your Team Leader immediately.
Contact the emergency leaders directly if urgent.
Complete an incident report if required.
Never serve questionable or potentially unsafe food. When in doubt, ask your leader.
Emergency Contacts
Darren Lockwood: 0412 378 561
Megan Lockwood: 0412 378 560
Ezra Tan: 0420 736 326
In a life-threatening emergency, always call 000 first.
Next Steps
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We are so glad you’re joining the Catering Team! We’ve designed an onboarding process that helps you feel confident in both preparation and service.
Length
Your onboarding will typically cover your first catering assignments. You will start by serving alongside experienced team members, observing safe food handling, preparation, and efficient service practices.
What It Involves
Read the Catering Guidelines and Helpful Hints document.
SEE LINK TO COME
Become familiar with safe food handling and hygiene standards.
SEE LINK TO COME
Learn how to plan menus that respect cultural diversity and dietary needs (gluten-free, vegan, allergies, etc.).
WHAT TO LOOK OUT FOR LIST LINK TO COME
What Qualifies Finishing Onboarding?
You’ve completed onboarding when:
You understand dietary requirements and cross-contamination risks.
You can work efficiently to avoid service delays and bottlenecks.
You are familiar with rostering, communication, and safety reporting.
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How to Raise Questions
Speak directly to your Catering Team Leader at any time.
Use the team communication channel to ask questions or clarify instructions.
Contact Darren or Megan directly if you need additional support.
You are always encouraged to ask—we are here to help you succeed and enjoy your time on the team!
FAQs
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We strive for excellence in everything we do, but that doesn’t mean you have to be excellent to join the team!
We are looking for open and ready hearts, who are willing to learn, willing to serve, and willing to say “yes”.
So whether you’re a seasoned creative, or completely new to it, get in touch with us!
Over your time in the media team, we will continue to give feedback and help you to improve in your creative skills, so we’d love for you to be open to feedback, and be willing to practice.
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Welcome to the team! We’re so excited to work with you, grow with you, and get to know you.
Firstly, we will get to know you, your skillsets and your availabilities, then fit you into a lane that suits these aspects.
There is always room to grow or learn a new skill, so if you’re interested in an area of media that you’d like to learn, reach out!
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Whether you’d like to step up into more of a leadership position, learn a new creative skill, or learn more about worship in media through discipleship, please approach our Worship & Creative Pastor, Ryan, and he will point you in the right direction.
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