SERVICE COORDINATORS
Welcome to the Team!
A message from our Pastor - Alex Tan
OUR VISION
MORE PEOPLE BECOMING MORE LIKE JESUS
Jesus' last words are our first priority.
18 Then Jesus came to them and said, “All authority in heaven and on earth has been given to me. 19 Therefore go and make disciples of all nations, baptising them in the name of the Father and of the Son and of the Holy Spirit, 20 and teaching them to obey everything I have commanded you. And surely I am with you always, to the very end of the age.”
(Matthew 28:18-20 | The Great Commission)
As a church, we exist to see souls saved and disciples made. We exist to see more people becoming more like Jesus.
This statement speaks of multiplication and discipleship; it is a mission to expand our community, not just in numbers, but in the depth of our faith. We're committed to reaching more of the coast and extending the invitation to experience the transformative power of Jesus' teachings. Simultaneously, we're focused on deepening our understanding and embodiment of those teachings and fostering a community of disciples who reflect the love and grace of Jesus.
This is where you come in! How can you embody “more people becoming more like Jesus” this year?
Our values are who we are. They are not just what we do, but they are part of our DNA.
If the vision is the roof, the values are the pillars to support it and keep it strong.
Our values propel us toward our vision and guide all that we do.
This is the language we want to hear in every team rally, team meeting and team chat.
1 - JESUS IS OUR MESSAGE
We believe Jesus is God’s answer for the world.
We’re Jesus people and live to represent Him.
We believe one encounter with Jesus changes everything.
2 - PEOPLE ARE OUR HEART
We value people because God values people.
We choose to encourage, honour and love one another.
We are authentic, family focussed and make real connections.
We’re here to see people saved and make disciples.
We believe everyone can do something to reach others.
3 - SERVANTHOOD IS OUR ATTITUDE
We love serving the Lord together.
We are contributors, not consumers.
We choose to go the extra mile.
We serve generously with our time, talent and treasure.
OUR VALUES
THE HEART BEHIND THE SERVICE
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THE ROLE OF A SERVICE COORDINATOR
There is spiritual weight to what we do. At hm.church, we believe the local church exists to help more people know Jesus and become more like Him. Everything we do on a Sunday contributes to that mission. From the worship and sound to the lighting, screens and room setup, every detail plays a part in creating an environment where people can engage with God, connect with others and hear the message of Jesus.
As Service Coordinators, our role is bigger than managing a run sheet or making sure everything works. We serve the vision of the house by creating an atmosphere that removes distractions, supports ministry and helps people encounter Jesus.
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OUR HEART
Colossians 3:23
"Whatever you do, work at it with all your heart, as working for the Lord, not for human masters."
Excellence isn't about putting on a perfect production. It's about stewarding what God has entrusted to us, serving people well and removing unnecessary distractions so that Jesus remains the focus.
We are fostering an atmosphere that is ripe for encounters and helping people find family. This looks like a posture of worship on the stage, smooth transitions, a distraction-free space, clear communication, prioritising the Holy Spirit, and managing the flow of ministry and the flow of worship.
How we serve & serve well
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Sunday Before
The worship leader will create a Telegram chat the Sunday before, sending through the vision and songs, giving the team an opportunity to pray into the services. Please seek the Lord on your worship leader’s vision so that we can serve united!
Note: the worship and sound team have a rehearsal on Thursday nights, you are not required to be there. There will be some messages in the chat about this but feel free to disregard them.
Between Thursday and Saturday
The service coordinator lead will send a run sheet run-through on Thursday afternoon explaining the flow and details of the upcoming Sunday. It is your responsibility to watch this, read through the run sheet and prepare well, becoming familiar with it so you can be confident in leading and presenting it to the platform teams.
Understand that preparation is ministry, pray about the upcoming Sunday and seek the Lord, being intentional about spending time with the God prior and coming already full so we can serve out of overflow.
Sunday Of
6:45 am - Service Coordinator arrives
Completes pre-rally checklist
7:30 am - Team Rally
7:45 am - Platform Rally
8:00 am - Rest & Prepare
8:25 am - Ready to start
8:30 am - Oversee the environment!
10:20 am - Service 1 Debrief - Sharpen to Implement
10:30 am - Service 2 begins, every person matters.
11:55 am - Service 2 Debrief - Prepare for Future
12:05 pm - Post service pack up
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BEFORE Team Rally
Collect coffee orders
Confirm SCO & MD in-ear levels
Aircon’s are 20° HIGH in the;
◦ Foyer
◦ Auditorium
◦ Cafe
◦ Mothers room
◦ CrècheDownload run sheet into iPad files - custom copy changed to portrait (this is what you will use to write on and edit)
Print run sheets
◦ Platform preset 3x A4 double sided
◦ MC preset 1x A5short edge double sidedConfirm slides are complete and videos tested
Check in with all heads of departments / team leaders and call any volunteers that haven’t arrived yet
◦ Cafe
◦ Connections
◦ Seedlings room
◦ Sprouts room
◦ Set up team
◦ Sound / screensMC & Preach mics ready (check battery at sound desk on mini iPad - ask sound team if needed)
◦ Put the microphone foam covers on - don’t pull too hard please they are very fragileTV on in foyer (make sure it’s on input HDMI3 and blue stream is on)
AirPlay into green room TV
Wireless foyer mic is with rally leader (if Ps Alex isn’t available ask Ps Ryan, then Josiah)
Select a song for rally from “Team Rally” Spotify playlist. Start playing song while rally leader is speaking on low volume and gradually bring the volume up until the chorus. Then queue “1 hour of soaking in His presence”
DURING Team Rally
Manage Mic level
Manage music level
AFTER Team Rally
Hand over music to connections leader
◦ Auditorium playing in the;
◦ Foyer
◦ Chapel
◦ Cafe
◦ Background Music playing in the;
◦ Car park
◦ Cafe doors open
PLATFORM Rally
Guest speakers and additional speakers are present
Confirm;
◦ Confirm who is leading each song according to the runsheet (for sound team)
◦ WL - Worship finishing high or low?
◦ MD - confirm they will tell me when MC and preacher need to come up
◦ Pulpit - ask a Background Vocal (who is closest to green room?) Could you please set them up for the MC during minute mingle
◦ Preacher - particular point for the worship team to come up on?
◦ Ministry time - preacher any particular song you would like played? Confirm with WL
◦ Preacher - is there an altar call ministry time today?
◦ Worship team let’s engage with the praise report, prepared to do a crash
◦ Batteries!
◦ New / guest speakers - explain to keep the mic very close to lips, 1cm from lips
◦ MC and slides - any new slides? Test videos (fill to fit)? Do we have it and have we tested it?
◦ Screens have songs, verses, announcements and preaching slides
◦ All transitions
◦ Service emphasis/es (WL or Preacher to confirm)
◦ End of service flow & playlist
PRE Service
Confirm sound output is to ‘Auditorium’
10 MIN Countdown music playing
Confirm stage hand’s tasks are complete:
◦ 8 Reserved signs out - 2nd row
◦ Bottled water / Preacher bottle full
◦ Welcome card & fresh start prepped for MC
◦ Air-cons are all on
DURING Service
Preacher announcements (beginning of intro)
◦ Any new babies?
◦ Any recently engaged/married?Tell sound team each time a mic needs to be on (preacher mic, mc mic)
Coordinate pulpit, mics and transitions (inc mic levels)
Manage altar, space and catchers (flow, no traffic jams)
Service 1 Debrief - Sharpen to Implement
Number of decisions
Atmosphere observations (temperature check - focus on the room were they singing, engaging to mic or chatting)
Feedback/Successes to implement
WL, MD & Sound Desk Feedback/Celebrations
Let’s check batteries!
Service 2 Debrief - Prepare for Future
Number of decisions for Jesus
Atmosphere observations (temperature check - focus on the room)
Feedback/Celebrate preparation
WL, MD & Sound Desk Feedback/Celebrations
Post-Service
SCO, Preacher & MC mics away
All run-sheets thrown away
Untick all checklists above
Send service coordinator leader a quick message overview of how the morning went (either text or voice message)
Turn off green room lights and aircon
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Dress Code:
We come to our Sunday services dressed modestly and to honour God, we want to present ourselves well and prepared.
Practically, that means no shorts and no low-cut necklines that may show cleavage. Crop tops are not acceptable. Nothing that’s too tight, short, or revealing.
Clothing with prints and patterns are acceptable, unless they have language or images that may be offensive or inappropriate.
We respect everyone’s styles and personalities, however, please dress to ‘blend in’, rather than to ‘stand out’ - we want our congregation’s focus to be on Jesus!
If unsure, please feel free to ask our leaders at any time.
Blue Card:
All volunteers at hm.church are required to have a blue card issued by the Government. This is free and easily accessible. Once you have applied for a blue card, please provide your name, date of birth, card number and expiry date to your team leader. If you don’t yet have a Blue Card go here for more info.
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Punctuality:
Your reliability sets the tone for the team. Please arrive on time and stay until the service is complete and your pack up is done, we encourage you to linger and connect with our people, your connection means a lot! If you are unable to attend or will be late, let the worship leader know as early as possible.
Communication:
We use Telegram for Sunday updates and team communications. We believe in honouring each other's time and effort so we expect responses to communications.
Elvanto is our database system where you can find rosters and runsheets. Please refer to this for your weekly roster and runsheet.
Rostering
Ezra Tan covers rosters in this video
Safety
Safety in the service coordination team is about creating a distraction-free space where people can encounter God. It’s not just an obligation, but a way to honour others by making sure the environment is safe and smooth-running. All volunteers should:
Know the emergency evacuation procedures
Know how to report incidents or hazards
Have their blue card linked to hm church
Follow Safe Ministry expectations.
In servicing coordinating, this also means using electrical gear safely, securing cables to avoid trips, monitoring sound levels to protect hearing and handling instruments or tech gear with care. Additionally, please refrain from allowing your children on the stage.
Emergency Contact:
Angelique Hallett - 0491 164 426
Next Steps
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Firstly, we’ll start you off with shadowing one of our service coordinators. This is not only to familiarise yourself with the role and how we team rallies, but also to get to know the team! Relationships are so important amongst the team.
Onboarding is a personalised 4-step process designed to help you learn, build confidence and grow into the role at your own pace.
Shadow and Watch only
Watch and learn as an experienced Service Coordinator leads.
Hands-on with prompts and explanations
Start taking on responsibilities with guidance, prompts and explanations along the way.
Lead with support
Take ownership of the role while an experienced Service Coordinator shadows you, offering support, answering questions and helping you along the way.
Take the lead
Lead the rally, debriefs and service as the Service Coordinator, with a Stage Runner assisting and supporting you.
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We have a high feedback culture and a culture of leading up. What this means is that communication is always two-way, we welcome any and all questions you may have, and encourage you to bring any issues, concerns, interests and more to our leaders.
Our leaders are equipped to answer your questions to the best of our ability, and will always be ready to support you.
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All of our team communication happens through Telegram Messenger. We use it to share ministry updates, team information, service plans, important announcements, and everything you need to stay connected.
If you haven't already, download the Telegram app and join your ministry team chat so you don't miss any important communication.
FAQs
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We will ensure you have ample opportunity to submit any unavailabilities you may have before rostering you on.
However, if unforeseen circumstances arise and you can’t make it, please make your own effort to find a swap - submit this on Elvanto.
Once you’ve found a swap, make sure they accept the swap on Elvanto, and let your Service Coordination Team Leader know.
If you cannot find anyone to swap with, let your Service Coordination Team Leader know.
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Whether you’d like to step up into more of a leadership position or learn a new skill please approach your Service Coordination Team Leader, and they will point you in the right direction. We are so excited for you to step up!
Video Tutorials
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Video Tutorials 〰️
DLive4You (Personal Mix App)
DLive4You is an app that allows you to control your own in-ear monitor mix, so you can hear exactly what you need while serving.
On Sunday:
Open the SCO iPad and go into the dLive app
Select the SCO mix
Adjust your levels to suit what you need to hear (only the MD, sound tech and slides team should be able to hear your SCO mic, then test you can hear those three mics too)

